Insurance companies play a significant role in providing financial protection and security for individuals and businesses.

However, many people have experienced the frustration of dealing with insurance companies when filing a claim, often finding that these companies try to minimize payouts. In this comprehensive article, we will explore the reasons behind this practice, the tactics insurance companies use, and how a skilled attorney can help ensure you receive the compensation you deserve.

The Business Model of Insurance Companies

To understand why insurance companies often try to minimize payouts, it’s essential to recognize their business model. Insurance companies generate revenue by collecting premiums from policyholders. Their profit is the difference between the premiums collected and the claims paid out. Therefore, minimizing payouts allows insurance companies to increase their profit margins.

Reserves and Financial Stability

Insurance companies are required to maintain a certain level of reserves to ensure they can cover claims when needed. By minimizing payouts, they can maintain higher reserve levels, contributing to their overall financial stability and solvency.

Tactics Used by Insurance Companies to Minimize Payouts

To reduce payouts, insurance companies often employ various tactics aimed at disputing or downplaying the extent of the claim.

Claim Denials

One of the most straightforward ways for insurance companies to minimize payouts is to deny claims outright. They may argue that the claim is not covered under the policy, that the claimant has not provided sufficient documentation, or that the claimant has not met specific conditions required for coverage.

Disputing Liability

In personal injury cases, insurance companies often try to dispute liability by arguing that their policyholder was not at fault or that the claimant was partially or entirely responsible for the accident. By doing so, they can reduce or eliminate the amount they have to pay out.

Underestimating Damages

Insurance companies may attempt to undervalue the damages suffered by the claimant, offering a lower settlement amount than what the claimant is entitled to. This tactic involves disputing the severity of the injuries, the need for specific medical treatments, or the claimant’s lost income.

Delaying the Claims Process

Insurance companies may use delaying tactics to wear down claimants, hoping that they will eventually settle for a lower amount or drop the claim altogether. Delays can include repeatedly requesting additional documentation, taking an extended time to review the claim, or making multiple counteroffers.

Exploiting the Claimant’s Lack of Knowledge

Many claimants are unfamiliar with the intricacies of the claims process and their policy’s terms and conditions. Insurance companies may take advantage of this lack of knowledge by using confusing language, not fully explaining the claimant’s rights, or presenting a low settlement offer as the best possible outcome.

Protecting Your Rights with the Help of an Attorney

Hiring a skilled attorney can be crucial in ensuring that you receive the compensation you deserve when dealing with insurance companies.

Negotiating with the Insurance Company

An experienced attorney understands the tactics used by insurance companies and can effectively negotiate on your behalf. They can counter low settlement offers, dispute claim denials, and advocate for the true value of your claim.

Gathering Evidence

A knowledgeable attorney can help gather the necessary evidence to support your claim, including medical records, expert opinions, and witness statements. This documentation is essential in proving the extent of your damages and countering any attempts by the insurance company to minimize your claim.

Representing You in Court

If your case goes to trial, a skilled attorney can present a compelling case on your behalf, using their expertise in trial advocacy to persuade the judge or jury of the validity of your claim and the need for fair compensation. Their experience in the courtroom can make a significant difference in the outcome of your case.

Ensuring Compliance with Legal Deadlines and Procedures

Navigating the legal system can be complex and time-consuming. An experienced attorney can help ensure that your case is handled in accordance with all relevant laws, procedures, and deadlines, maximizing your chances of a successful outcome.

Providing Emotional Support and Guidance

Dealing with insurance companies and the claims process can be emotionally draining, particularly if you are recovering from an injury or accident. A compassionate attorney can provide emotional support and guidance throughout the process, allowing you to focus on your recovery while they handle the legal aspects of your case.

Frequently Asked Questions

To further assist you in understanding the challenges of dealing with insurance companies, we have compiled a list of frequently asked questions and their answers.

Can I negotiate with the insurance company on my own?

While it is possible to negotiate with the insurance company on your own, it is generally not recommended. Insurance companies have teams of experienced adjusters and lawyers working to protect their interests, and they may try to take advantage of your lack of knowledge and experience. Hiring an attorney ensures that you have a skilled advocate on your side, working to protect your rights and secure the compensation you deserve.

How long do insurance companies take to pay out claims?

The timeline for an insurance company to pay out a claim can vary widely, depending on the complexity of the case and the specific circumstances involved. Insurance companies may use delaying tactics to prolong the process, hoping that you will settle for a lower amount or abandon the claim. An attorney can help expedite the process by ensuring that all necessary documentation is submitted promptly and by holding the insurance company accountable for any unreasonable delays.

What if the insurance company denies my claim?

If the insurance company denies your claim, it is essential to consult with an attorney as soon as possible. An experienced attorney can review the reasons for the denial, gather additional evidence to support your claim, and negotiate with the insurance company on your behalf. In some cases, they may be able to file a lawsuit against the insurance company to seek compensation through the court system.

How much does it cost to hire an attorney for an insurance claim?

Many personal injury attorneys work on a contingency fee basis, meaning that they only collect a fee if they successfully recover compensation for you. This fee is typically a percentage of the settlement or award. This arrangement allows you to access high-quality legal representation without the burden of upfront costs.


Dealing with insurance companies can be a challenging and frustrating experience, particularly when they attempt to minimize the payouts on legitimate claims. By understanding the reasons behind this practice and the tactics used by insurance companies, you can better protect your rights and secure the compensation you deserve.

Hiring an experienced attorney is crucial in navigating the claims process and ensuring that you receive fair compensation for your damages. If you or a loved one has been involved in an accident or injury and need assistance with your insurance claim, contact GJEL Accident Attorneys today for a free consultation.

Our team is dedicated to fighting on your behalf and helping you navigate the complex world of insurance claims.